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STRICT
STANDARDS We
conform to all EPA standards. We are
committed
to keeping a clean and safe work environment and
do our part to keep the environment safe.
All Marvelous Martin & Son Auto Detailing
employees are carefully screened and undergo a
stringent security background check by a private
security firm. We have implemented a zero
tolerance policy for any infractions of our set
standards for honesty, ethics and dependability.
We are in compliance with all applicable federal
and state laws for our industry, including the
Americans with Disabilities Act, Senate Bill on
Safety SB 198, EEOC and OSHA.
INSURANCE
Our
insurance coverage meets or exceeds the building
management requirements, for authorized vendors,
at each of our locations.
TRAINING
All Marvelous
Martin & Son Auto Detailing employees are
professionally uniformed and have completed our
extensive training program which exceeds the
industry standard. Our Human Resources
department carefully screens all employees, full
background checks are completed and past
employment history's are verified. Only the
most tenured employees are assigned for pick
up and delivery of vehicles and have been trained
and tested in the operation of both standard and
automatic transmission vehicles. Our
training program consists of live and video
instruction with subsequent written tests as well
as a classroom orientation, conducted by
experienced professionals in the auto detailing
industry. We also require periodic
continuing education training and testing on new
methods and products for our industry. Our training
also includes a focus on customer service skills
and professionalism. Every year Marvelous
Martin and Son Auto Detailing send its management
team to learn the latest techniques at the World
Car Care Expo. This effort ensures that we
maintain the highest quality of service and
knowledge of the newest techniques and products,
for our clients.
MANAGEMENT
Our
Ownership, Management, and staff are dedicated to
providing consistent professional auto detailing
services while adhering to strict ethical
standards. The Marvelous Martin & Son Auto Detailing management team have more than 20 years
combined in management experience.
RELIABLE
Every
day we have a Manager on site, for our clients'
convenience, to ensure that the quality and
excellence that is expected from our clients is
provided. Customer service and building
long lasting client relationships is one of the
primary objectives for Marvelous Martin & Son
Auto Detailing. We have implemented an
automated call and e-mailing
system, which automatically forwards e-mails and
calls directly to management to ensure quick
responses to all client questions, comments,
concerns and compliments. We want to know
your needs for your vehicle, the intricacies of
your vehicle and your expectations for your
vehicle just as your physician, stylist or dentist
knows the same for you.
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